Shipping policy
Shipping Policy
Free UK Delivery We offer free standard delivery on all orders to UK addresses.
Delivery Timeframes Delivery times vary depending on which product you order, as we work with both UK-based and international fulfilment partners. The applicable timeframe is shown on each individual product page.
- UK-fulfilled products: Approximately 4–6 working days from the date of order
- Internationally fulfilled products: Approximately 7–14 working days from the date of order
Working days are Monday to Friday, excluding UK public holidays.
Tracked Delivery Tracked delivery is available on eligible orders. Where tracking is provided, you will receive your tracking information by email once your order has been dispatched.
Order Processing Orders are typically processed within 1–2 working days of being placed.
Delays Whilst we aim to meet the above timeframes, occasional delays may occur due to high demand, customs processing (for internationally fulfilled items), or carrier disruption. We appreciate your patience and will keep you informed where possible.
Questions? If you have any questions about your delivery, please contact us at hello@taonlineretail.co.uk. We aim to respond within 1–2 working days.