Shipping policy

Shipping Policy

TA ONLINE RETAIL LTD currently delivers to addresses within the United Kingdom.

Delivery cost

Standard UK delivery is free unless a different charge is clearly displayed at checkout before payment.

Processing and delivery times

Orders are normally prepared for dispatch within 2–3 business days.

After dispatch, standard delivery normally takes a further 2–3 business days. Please allow approximately 4–6 business days from ordering to delivery.

Business days exclude weekends and UK bank holidays. Delivery estimates are not guaranteed, and delays may occasionally occur due to couriers, severe weather, high seasonal demand or circumstances outside our reasonable control.

Unless a different timeframe has been agreed with you, orders will be delivered without undue delay and within 30 days.

Tracking

Where tracking is available, the details will be sent after the order has been dispatched. Tracking information may take a short time to update.

Address changes

Please check your delivery address carefully before ordering. If you need to correct it, contact us immediately. We cannot guarantee an address can be changed after the order has entered fulfilment.

Delayed, lost or damaged deliveries

If your order is significantly delayed, appears lost, or arrives damaged, contact us through our Contact page with your order number. We will investigate with the fulfilment partner or courier and arrange an appropriate remedy.

Our responsibility for the goods continues until they are delivered to you or a person you identify to receive them.

Split deliveries

If an order contains products supplied from different locations, it may arrive in separate parcels. You will not be charged additional delivery fees unless clearly agreed before payment.