Refund Policy
Last updated: September 2026
We want you to love everything you order from VividNest. If you're not completely satisfied, we're here to help.
Returns
You have 30 days from the date you receive your item to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging.
How to Request a Return
To initiate a return, please contact us at hello@vividnest.co.uk with your order number and reason for return. We'll guide you through the process.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
If you received a damaged or defective item, we'll happily exchange it. Please contact us within 7 days of receiving your order.
Non-Returnable Items
- Items marked as final sale
- Items that have been used or damaged by the customer
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Contact Us
If you have any questions about our refund policy, please reach out to us at hello@vividnest.co.uk.